Shopping with House of Svara
Everything you need to know about website delivery, secure payment, coupons, product availability, exchanges and support when shopping with House of Svara in Singapore.
We deliver website orders across Singapore.
A flat S$3.20 delivery fee is added to new orders placed through our website checkout.
The delivery fee is shown clearly in your order summary before you proceed to payment.
Orders placed manually through WhatsApp are handled separately; any delivery charge for those orders will be confirmed with you before payment and is not automatically set at S$3.20.
Website orders are paid securely through PayNow via our payment provider, HitPay.
Prices, stock availability, delivery fee and any valid coupon discount are confirmed by House of Svara before the payment request is created.
Your order is treated as paid only after our system receives payment confirmation from the payment provider.
Availability shown on our website reflects our current sellable stock.
When you proceed to payment, the selected item may be temporarily reserved so another customer cannot buy the same last unit while your payment is in progress.
If payment is not completed, that temporary reservation is released automatically after the checkout window expires.
From time to time, House of Svara may offer promotional coupon codes for eligible website orders.
Only one coupon may be applied to an order. Coupon eligibility, minimum-spend requirements, validity dates, usage limits and customer restrictions may vary by promotion.
Coupon discounts apply to eligible merchandise only and do not reduce the website delivery fee.
The final discount and order total are calculated by our checkout system before payment.
We want every House of Svara order to reach you in good condition and as expected.
If you receive an item that is damaged, defective, incorrect or different from what was confirmed, please contact us on WhatsApp as soon as reasonably possible.
To help us assess transit damage or an incorrect item quickly, please share a clear, continuous unboxing video showing the sealed parcel being opened and the condition of the item when received.
Where the issue is due to an error on our side, or an item was defective or damaged when delivered, House of Svara will arrange an appropriate replacement, exchange or other remedy in accordance with the circumstances and applicable Singapore law.
For an eligible exchange requested because of a size, colour, design or item-selection change on the customer's side, please contact us within 7 days of delivery.
Items must be unused, unworn, unwashed and returned with their original tags and packaging intact and in resaleable condition.
Return and redelivery charges for these customer-requested exchanges will be borne by the customer. Exchanges are subject to product availability.
For hygiene and product-safety reasons, opened or used personal-care, hygiene-sensitive or consumable products, as well as customised items, may not be eligible for a change-of-mind exchange.
Prefer personal assistance? You can still contact House of Svara on WhatsApp with the product name or code, preferred size or design and quantity.
We will confirm availability, the order amount, any applicable delivery charge and payment details with you before completing a manual WhatsApp order.
WhatsApp House of SvaraNeed help?
Have a question about a product, size, gifting requirement, coupon, order or delivery? Message House of Svara and we’ll be happy to help.
Talk to us on WhatsApp